Refund & Return Policy

Last updated: August 12, 2026

At Trestrendy, we want you to be completely satisfied with your purchase. If you receive a defective, damaged, incorrect, or significantly different product from what was advertised, we will work with you to provide a suitable resolution.

1. Returns

You may request a return within 7 days of receiving your order if:

• The product is defective or does not work as intended.
• You received the wrong product.
• The product was damaged during delivery.
• The product received is materially different from the product shown or described on our website.

To request a return, please contact us at customer.care@trestrendy.com within 30 days of delivery.

Please include:

• Your order number
• Your name and contact details
• A description of the issue
• Clear photographs of the product and packaging
• A short video demonstrating the issue, where applicable

This information helps us process your request faster.

2. Products must be returned in good condition

Unless the product is defective or damaged on arrival, returned products should be:

• Unused
• In their original packaging
• Complete with accessories and components
• Accompanied by the original invoice/order details

Products damaged due to misuse, improper handling, accidents, or normal wear and tear may not qualify for a refund or replacement.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery.

We may request photographs or a video of the product so that we can verify the issue.

Depending on the circumstances, we may offer:

• A replacement product; or
• A full refund of the product price.

Where a return is approved because the product is defective, damaged, incorrect, or materially different from the advertised product, Trestrendy will provide instructions regarding the return and applicable return shipping arrangements.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method, subject to the payment provider's processing timelines.

Refunds will normally be processed within 7 business days after approval.

The time taken for the amount to appear in your bank account, card, or payment wallet may vary depending on your payment provider.

5. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accommodated before the order has been dispatched.

If the order has already been shipped, you may need to follow our return procedure after delivery.

6. Non-Returnable Situations

A return or refund may not be approved where:

• The product has been damaged through misuse or negligence.
• The product has been modified or repaired without authorization.
• The product shows damage caused by incorrect voltage or improper electrical use.
• The product has been physically damaged after delivery.
• The product is returned without required accessories or components, where those items are not part of a defective-product claim.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

7. Exchanges

Where a product is confirmed to be defective, damaged, or incorrectly supplied, Trestrendy may offer a replacement instead of a refund, subject to product availability.

If a replacement is unavailable, we will provide an appropriate refund.

8. How to Contact Us

For returns, refunds, cancellations or product-related issues, please contact:

Trestrendy
Website: trestrendy.com
Email: customer.care@trestrendy.com
Instagram: @trestrendyshopping
Facebook: @trestrendyshopping

Please include your order number in all refund or return communications.